Forms4 min read
An error message is not a personality test
I put my perfectly ordinary answer into a form. The form rejected it, forgot everything else and told me to try again. We need to talk about that second attempt.
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I put my perfectly ordinary answer into a form. The form rejected it, forgot everything else and told me to try again. We need to talk about that second attempt.
Ask for the detail that changes the first answer. Additional questions should earn their place in the enquiry, especially on a phone.